Empowering Compliance and Excellence in Safety, Quality, and Management Systems

Achieving our triple ISO certification for Safety, quality and environment for Protech Rail was made possible through RLM’s guidance in developing a tailored and specialised rail Integrated Management System that fully complied with the Rail Safety National Law: 2012. Their expertise and dedication to custom solutions significantly enhanced our compliance framework. their in-depth industry experience was something we were not expecting. I highly recommend RLM for their professional approach and deep understanding of rail safety regulations, which are indispensable for any rail-focused organisation.

Working with RLM on our CodeMark Compliance was a game-changer. Their deep understanding of regulatory details and tailored solutions made the process smooth and efficient. We appreciated their commitment to excellence and customer satisfaction. I highly recommend RLM for their professionalism and expert guidance in compliance challenges.

RLM’s expertise in quality management systems was instrumental for Dulux to achieve ISO 9001 compliance. They not only delivered our system but also expertly navigated us through the certification process. During a critical time when I had to leave the country due to a family emergency, RLM stood up, built the management system, led us through the internal audit, the management review meeting, and guided us through the stringent ISO audit. Dulux is a complex business with numerous products and quality control processes, yet RLM managed it all as if they had been part of our company for over 20 years. I cannot thank RLM enough for their exceptional support. They are now assisting with all our other business units, continuing to provide invaluable expertise.

Implementing the Webuild Safety Management System (SMS) across our projects was a critical initiative, and the training provided by RLM was instrumental in its success. RLM developed a tailor-made training package, bespoke to our management system, ensuring that all project staff were not only informed but fully equipped to uphold our high safety standards. Their expertise in safety management and ability to engage staff through practical and insightful training sessions significantly enhanced our team’s competence and confidence in managing project safety. We are grateful for RLM’s contribution to our safety culture and highly recommend their services to any organisation prioritising effective safety training.

Faced with an unexpectedly moved start date and tight deadlines for the Sydney Metro – Sydenham to Bankstown project, a joint venture between John Holland and Laing O’Rourke, we urgently required expert assistance. We called on RLM to develop all our Project Management Plans. RLM’s ability to align these plans with the rigorous requirements of the Rail Safety National Law and Sydney Metro Standards was nothing short of remarkable. The level of detail in the plans has not only met but set a new benchmark for our business. It’s astounding how RLM managed to achieve this under such pressure. Their professionalism and expertise in rail safety management have been invaluable to our project’s success.

During the complex tender process for the V/Line project, RLM not only guided us to success but also helped us achieve ISO certifications for 45001 (Safety), 9001 (Quality), and 14001 (Environment) in record pace. Their strategic insights and deep understanding of rail project tendering, combined with their meticulous attention to compliance standards, were instrumental. RLM’s commitment to excellence and their ability to manage multiple high-stakes tasks simultaneously were crucial in our achieving these milestones. I am deeply grateful for their contribution and highly recommend RLM for managing complex projects and compliance challenges effectively.

Following a major incident, we engaged RLM to lead the ICAM investigation. Their expertise and methodical approach were crucial in navigating this complex process. RLM’s thorough investigation not only identified the root causes but also provided us with actionable insights to prevent future occurrences. Their professionalism and deep understanding of safety protocols made them an invaluable partner during a critical time. We are immensely grateful for their guidance and highly recommend RLM for their exceptional incident investigation capabilities.

RLM’s ability to deliver an ISO system for United Traffic in record pace was nothing short of impressive. The system they built is not only bulletproof but also exceptionally user-friendly, tailored perfectly to our needs. The thorough training provided by RLM ensured our team fully understood and could efficiently operate the system. Their knowledge and attention to detail are phenomenal. Additionally, RLM’s ongoing support with our tenders has been invaluable. The positive feedback we consistently receive about our system and tenders is a testament to the quality of work RLM delivers. We couldn’t be more satisfied with their services and recommend them highly for anyone in need of top-tier ISO system implementation and tender support.

Gaining the ONRSR Rolling Stock Operator (RSO) Accreditation was a significant achievement for us at Track Protection Australia, and we owe much of our success to the expert support from our partners. Their comprehensive understanding of the regulatory requirements and their dedicated approach in guiding us through the accreditation process were pivotal. Their professionalism and precision in ensuring compliance with the highest standards have not only met but exceeded our expectations. We are deeply appreciative of their invaluable assistance and would recommend their services to any organisation aiming to navigate the complexities of rail safety regulations with confidence.

We had the pleasure of working with RLM while managing safety for Sydney Trains’ Electrical Discipline. Raph introduced Magnetic Vortok fencing, not yet type-approved for railway use, and turned it into a viable safety solution. He swiftly gained approval from each discipline head at Sydney Trains, demonstrating exceptional leadership. Despite initial doubts, Raph had the fencing approved and operational on the tracks within two days, allowing us to work beyond the typical weekend schedule and greatly enhancing our productivity. Raphael La Marra’s ability to simplify complex challenges is truly remarkable. Working with him and the RLM team was a game-changing experience.

RLM’s rail Civil and Construction knowledge is second to none. As Managing Director of CGT Rail Advisory, I have witnessed their profound expertise and deep understanding of the rail industry first-hand. Their ability to navigate complex rail projects and deliver outstanding results consistently sets them apart. I highly recommend RLM for any endeavor that requires top-tier rail and Civil and Construction expertise.

When faced with stringent tender deadlines that seemed unachievable, we turned to RLM to tailor-make a management system for ISO compliance across both of my businesses, United Personnel and United Traffic. RLM delivered beyond our expectations, crafting our system and completing the tender within just five days, well within the tight deadline. Their ability to perform under pressure and deliver high-quality results promptly is truly remarkable. Based on our extraordinary experience, I recommended RLM to my son for his business needs, and once again, they achieved the unimaginable. For any and all compliance or operational challenges, we now call on Raph at RLM. He always answers and just gets it done in record pace. I highly endorse RLM for anyone looking to navigate complex compliance and tender challenges effectively.